Privacy Notice

This Privacy Policy sets out how we, Palamor Events, collect and process your personal data through your use of this website, https://www.palamorevents.com/ (our website), or where we otherwise obtain or collect your personal information. This Privacy Policy is effective from 20/11/2025.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we retain information
• Who we share information with
• Consequences of not providing information to us
• Data processors 
• Changes to our Privacy Policy 
• Use of Cookies 
• How to complain

Contact details

Email: enquiries@palamorevents.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Your name and contact details: in order to process your enquiry; provide you with our events consultancy services; and process your product orders.
• Communications with us: you may also provide us information when you communicate with us about an enquiry.
• Website user information (including user journeys and cookie tracking).

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

How and why we collect or use personal information include:

• We may share and disclose information with your consent or at your direction. For example, we may share your information with third party suppliers in order to provide services under contract to you; with which you authorise us to do so. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• To provide our services, for example, to plan and organise your event or experience.
• To further develop and improve our services, for example by adding new events and experiences that we think our customers will benefit from.
• To monitor and analyse trends and better understand how users interact with our services, which helps us improve our services and make them more effective.
• To monitor and prevent any problems with our services, protect the security of our services and protect the rights and property of Palamor Events and others.
• To communicate with you, for example through an email, for ongoing correspondence or solicit your feedback.

Where we get personal information from

• Directly from you
• Suppliers and service providers

How long we retain your personal information

In general, we will retain your information for no longer than necessary, considering the following:

• The purpose(s) for which we are processing your personal information, such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you.
• whether we have any legal obligation to continue to process your information, such as any record-keeping obligations imposed by applicable law; and,
• whether we have any legal basis to continue to process your personal information, such as your consent.

Where you contact us with an enquiry, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for a reasonable further period, after which point we will delete your information.

Who we share information with

Others we share personal information with:

• Suppliers and service providers

Consequences of not providing your personal information to us

Where you wish to purchase products or services from us, we require your personal information to enter into a contract with you. We may also require your personal information pursuant to a statutory obligation (to be able to send you an invoice for products and services you wish to order from us, for example).  If you do not provide your personal information, we will not be able to enter into a contract with you or to provide you with those products or services.

Data processors

We rely on the following third-party services to help us run our services smoothly:

• GoDaddy – to host our website.
• Data location: While many of GoDaddy's services are offered with UK hosting, some data processors operate in the US, Germany, and other countries. These data processors handle website traffic, control panel data, and network infrastructure. They are necessary for providing GoDaddy's services, such as hosting, security, and website building.
• GDPR compliance: GoDaddy is required to comply with data protection laws like the GDPR for EU and UK residents, which includes providing a subprocessor list. You can find the most up-to-date subprocessor list on GoDaddy's legal agreements page

Changes to our Privacy Policy

We may change our Privacy Policy from time to time without providing prior notice to you. If required by law, we will make such changes to our Privacy Policy known to you by posting a notice on the website and/or by us posting an updated version of our Privacy Policy on our website with a new effective date stated at the beginning of it. Our processing of your personal information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onward.

Where we intend to use your personal information for a new purpose other than the purpose(s) for which we originally collected it, we will provide you with information about that purpose and any other relevant information before we use your personal information for that new purpose and obtain your consent if required.

Our use of cookies and similar technologies

Cookies are data files which are sent from a website to a browser to record information about users of a website. We use cookies and similar technologies on or via our website. You can reject some or all of the cookies we use on or via our website by changing your browser settings but doing so may impair your ability to use our website or some or all of its features. 

For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org

We use Google Analytics on our website to understand how you engage and interact with it. For information on how Google Analytics collects and processes data using cookies, please visit www.google.com/policies/privacy/partners/. You can opt out of Google Analytics tracking by visiting: https://tools.google.com/dlpage/gaoptout

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

November 2025